Tickets and feedback

Who this is for: owner or manager.

Use the panel to reach the Adatis team — no need to hunt for the right WhatsApp.

Open a ticket

1. At the top of the panel, tap the ? (help) icon.
2. Choose Open a ticket.
3. Pick a topic (calendar, orders, payments…).
4. Write a short summary and what happened.
5. Optionally attach a screenshot (PNG, JPG, or PDF).
6. Tap Send.

You get an email with the ticket number. Follow up under Help → My tickets.

Send feedback

When something gets in the way or is missing (not an urgent bug):

1. ? → Send feedback.
2. Describe what you tried and what was missing.
3. Choose the impact: blocks, annoying, or nice to have.

Not every idea ships right away — but everything feeds prioritization. On the dashboard, Recent improvements shows feedback we already handled.

When the team replies

• You get an email and an in-panel notification (bell).
• The ? icon shows a badge when a ticket is waiting for your reply.
• Open the ticket and reply if they ask for more details — you can attach a screenshot.

After it is resolved

When the ticket is marked resolved, you see Did this resolve it?

• Yes — thanks; the ticket stays resolved.
• Not yet — we reopen the ticket and notify the Adatis team. You can describe what is still missing.

Who can use this

Only owners and managers of Adatis studios. If your panel is under a partner brand, contact that partner’s support.