Split payments and voiding an order

Who uses this: receptionist (split payment) · owner or manager (void).

Pay with more than one method

At checkout you can record more than one payment method on the same order (for example part cash and the rest via the salon’s own PIX key).

1. Open the order and click Finish.
2. In How did the client pay?, choose the first method and amount.
3. Click Add payment method — the system fills the remaining amount (and splits the first line if it still held the full total).
4. Adjust until the sum matches the total (with two lines, the other amount balances automatically).
5. Use Fill remaining on a line to complete what is missing there.
6. Confirm payment.

Adatis PIX

Only one Adatis PIX line is allowed per order. Other methods (cash, external PIX, card terminal) can combine with it.

After payment

On a Paid order, the Payment block lists all methods and amounts. If commissions are enabled, you also see Commissions on this order.

Void a paid order

Use void only to fix a posting error (wrong professional, wrong amount, extra product).

1. Open the Paid order.
2. Click Void order (owner/manager only).
3. Review the impact summary: commissions, payments, credits/packages, and retail stock returning.
4. Enter a reason (required).
5. Confirm — status becomes Voided and the sale leaves commission/DRE totals.

Adatis PIX

Voiding does not auto-refund the payment gateway. If the client paid via Adatis PIX and needs a refund, handle it outside the panel until automatic refund is available.

Receptionist

Front-desk users cannot void. Ask the owner or manager.

Filter voided orders

In Service orders, use the Voided filter. After a void, the system offers View voided order.

Related

• Open and close a service order
• Payment methods